Contact us using our live chat
The quickest way to reach our customer service team is by using the chat feature located on most pages on our site.
Please be sure to include your name, email address, and any order details when first contacting our team.
As always, please feel free to also contact us via email if you'd prefer. Our team will work to be back in touch ASAP.
Can I change or cancel my order?
Due to our current shipping procedures, at this time we are unable to process order changes or address changes once an order has been submitted.
Once an order has been placed on our site, the information is sent to our warehouse to begin the packing and shipping process. Once this process has begun, your order is one of many being worked on, and locating it to make a change is often similar to finding a needle in a haystack. This has become even more prevalent while we navigate the challenges associated, which require our warehouse staff to follow very specific guidelines for their safety. Additionally, our customer service team is busier than ever due to many new obstacles.
The combination of the above means we are unable to complete these change requests, and we're very sorry for any inconvenience this may cause.
The good news is that once your order arrives, you can complete an exchange or return for FREE on the website. If you have further questions about our return process, you can check out more info here.
If your order is heading to an address you no longer have access to, please feel free to reach out to our team. You can find our contact info here.